This website (www.odcglass.co.uk) is owned and operated by ODC Door & Glass Systems Limited. (“we”, “us”). We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information about us

• ODC Door & Glass Systems Limited, 97 Bollo Lane, London. W3 8BN
• Email: privacy@odcglass.co.uk

2. Information We Collect

(We) are committed to protecting and respecting your privacy, we collect personal data through contact forms and cookies. Personal data collected may include:

• Your name
• Email address
• Company details (name, address, phone number)
• Job title
• Usage data (partially anonymised IP address, browser information, pages visited)

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiries
• Provide requested services or information
• Improve our website and services
• Send marketing communications (only with your explicit consent)

4. Legal Basis for Processing

Responding to enquiries and business communications: legitimate interests

Marketing communications and use of non-essential cookies: your explicit consent

5. Cookies and Tracking Technologies

We use cookies to enhance website functionality and analyse user activity. Non-essential cookies require your explicit consent, managed through our cookie banner. You can manage your cookie preferences at any time via your browser settings.

6. Data Sharing

We do not sell your personal data. We may share data with trusted service providers including:

• Google Analytics (website usage analysis)
• Chatbase (live chat support)
• Campaign Monitor (email communications)
• Hotjar (survey analysis)

All providers process data solely on our behalf under strict confidentiality terms.

7. International Data Transfers

Your data may occasionally be processed outside the UK. We ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities, to protect your personal data.

8. Data Retention

We retain your personal data for up to two years from your last interaction unless a longer retention period is legally required.

9. Children’s Privacy

Our service is not directed at individuals under 18. We do not knowingly collect personal data from anyone under 18. If we become aware of data collection from a minor, we will promptly delete it. Parents or guardians may contact us directly if they believe their child has provided personal data.

10. Accessibility and Alternative Formats

If you require this Privacy Policy in an alternative accessible format, please contact us at privacy@odcglass.co.uk

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your data
• Rectify inaccurate data
• Erase your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time (where applicable)

To exercise these rights, please contact us at privacy@odcglass.co.uk

12. Data Security

We employ robust technical and organisational security measures, including encrypted transmission (HTTPS) and secure data storage, to protect your personal data.

13. Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

14. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated through email or prominently on our website. Please review
this page periodically for the latest updates.

15. Contact Us

For privacy-related queries or to manage your data preferences, please email us at privacy@odcglass.co.uk

(Version 3: Aug 2025)