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sliding windows for cliff top property

ODC GLASS: THE CUSTOMER EXPERIENCE

engage ODC for your architectural glazing project

We pride ourselves on giving our clients exceptional customer service, from the moment you contact us to final installation and after-sales support. In our experience, communication is key to the success of every project and so you’ll find us professional, proactive and responsive at every stage. 

Graham takes you through the whole sales process
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PROJECT SPECIFICATION

Once we have received your enquiry, you will be contacted by a member of the team to discuss the details of your project.

Our experienced team will scrutinize the specification for your architectural glazing and advise on the most suitable system for your project and suggest a preliminary design. Please ask them any questions you may have as they can guide you as to what is and isn’t possible for your particular project, highlighting examples of similar work in our portfolio.

John showroom

SHOWROOM VISIT

Most customers choose to visit one of our two showrooms in either West London or Poole, to see our systems close up and feel first hand their superior engineering and finish. It’s also a good time to consider other options, finishes and accessories like blinds and awnings.

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ESTIMATES

Once we have established your preferred sliding door, bifold door or window requirements and budget, our skilled technical estimators will prepare a detailed estimate. We will email this to you, copying in your architect or builder, should you wish.

Survey

SITE SURVEY

Once your quotation is approved and an order placed, you will be assigned a project coordinator from our customer services team, who will book a site survey. Our surveyors work closely with your architect and builder to provide technical solutions, answer queries and solve specific site challenges. They will spend time verifying dimensions or measuring up for the glazing systems you have chosen. For more insight into this whole technical process, visit our ODC Videos page to hear more from Construction Manager, Ian.

Poole Team

The ODC Team

 

Visit the ODC Team page to put a face and a name to individuals you might need to contact or talk to. We are here to help.

CUSTOMER EXPERIENCE

It was great to visit the showroom – see the products in situ, feel the products. The advice I was given was very professional and I came away feeling very comfortable – and that’s why we went with ODC. The installation was very quick, very efficient, very professional and the guys were extremely clean, caring and very respectful. Following that, if there were any small niggles or anything that needed a bit of attention then they were only a phone call away. Nothing was a problem.

sliding doors for garden

DESIGN STAGE

With your survey completed our design and project co-ordination teams can spring into action. If necessary, detailed drawings are created of your bespoke doors and/or windows incorporating fixings, glass specs, frames and constructions. We can use CAD files supplied by your architect to incorporate our products into your construction. We then produce a finalised order, incorporating any design changes and for you to sign off for manufacturing.

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MANUFACTURING ON SITE

Next, we order the materials and assign a manufacturing slot within our production plan. Your dedicated project coordinator will keep you updated with progress reports and answer any further questions you may have.

Once we have a manufacturing completion date, you’ll receive a call to agree a suitable date for installation. Our manufacturing facility in Poole allows us to oversee every step of production and your glazing system will undergo a vigorous five check point quality control before its release for delivery to site.

glass installation by ODC team coastal glazing

INSTALLATION

The day has arrived for your windows and doors to be fitted. Our installation team liaises with your project coordinator to understand the specifics of your site and any particular requirements. The team is well-briefed and will arrive on time to fit all systems carefully and efficiently to the highest standard.

We are members of the Glass & Glazing Federation and CQMS Safety Scheme as well CHAS accredited contractors, and you will find our teams organised, responsible and professional.

ODC Customer services Manager

AFTER SALES

We have a dedicated Customer Service department and phone line should any queries arise, or you need any advice on maintenance of your system.

Please call us on 03300 586 793 to discuss your planned project. We’ll be delighted to hear from you!

recent feedback

We were delighted with the install of the patio windows from ODC – the whole team did a brilliant job from start to finish and I want to thank them all personally.More than happy to provide a very positive reference to any future customers – the install team were superb can’t praise them enough and the quality of the doors is amazing.

ALL PRODUCTS

See our full range of products and begin your search for the perfect glazing solution.

INSPIRATION GALLERY

Be inspired by some of the incredible homes we’ve filled with light

ODC ARTICLES

Advice and inspiration can be be found in ODC articles to help you choose the right system for your project.

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To help us with your enquiry, whether you’re looking to visit one of our showrooms, more information about our glazing solutions or you have a question about our products, please supply the information below or to request a quote please click here.

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Our showrooms in Chiswick and Poole have the complete range of ODC glazing products on display.

Customer Support

03300 586 793

LONDON SHOWROOM:
97 Bollo Lane, London W3 8BN

POOLE SHOWROOM:
Sterte Road, Poole BH15 2AF

Opening hours
Monday – 9am to 5pm
Tuesday – 9am to 5pm
Wednesday – 9am to 5pm
Thursday – 9am to 5pm
Friday – 9am to 4.30pm
Saturday – 10am to 3pm