Cookie Policy

1. Information about our use of cookies

1.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

1.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

1.3 We use the following cookies:
1.3.1 Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
1.3.2 Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
1.3.3 Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
1.3.4 Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

1.4 You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

2. Cookies – names, purpose and more information

2.1

Google Analytics _utma
The _utma cookie is part of Google analytics and is primarily used to track visits to any site which uses Google analytics. _utma stores the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie doesn’t contain any personal information other than the IP address of your device. This is a third-party cookie.

Default expiration time: 2 years from set/update.

For more information, visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en

Google Analytics _utmb
The _utmb cookie is part of Google analytics. __utmb and __utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts and when it approximately ends. This cookie doesn’t contain any personal information other than the IP address of your device. This is a third-party cookie.

Default expiration time: 30 mins from set/update.

For more information, visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en

Google Analytics _utmc
The _utmc cookie is part of Google analytics. __utmb and __utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts, and when it approximately ends. This cookie doesn’t contain any personal information other than the IP address of your device. This is a third-party cookie.

Default expiration time: End of browser session.

For more information, visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en

Google Analytics _utmv
The _utmv cookie is part of Google analytics. It contains no specific customer data other than the IP address of your device but is used to record custom variables for segmentation. This is a third-party cookie.

Default expiration time: 2 years from set/update.

For more information visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en

DoubleClickID
This is an anonymous, unique identifier used to track how successful our advertising is. The Google DoubleClick cookie also enables Google and its partners to track and serve our advertisements on other websites across the Internet based on your visit history (or behavioural profile) to our website or engagement with our online marketing, which may include emails. Recent click history for your device is also collected in encrypted form, this allows external advertisers to target users of the device with adverts based on perceived interests. The cookie doesn’t store the IP address, but this is passed through to Google along with cookie by the browser. Google then renders the IP address unreadable by removing the last 3 characters. No personally identifiable data is collected or stored. This is a third-party cookie.

You can control the ads that you see on Google and find out more about how the ads are selected for you by visiting www.google.com/settings/ads. Alternatively, you can also manage and opt-out of Google DoubleClick and other third-party cookies by visiting www.youronlinechoices.com/uk/your-ad-choices.

Google Ads and
This website uses the Google Ads remarketing service to advertise our products and services on other websites (including Google) to previous visitors to our site. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. The Cookies are valid for 30 days from creation. This is a third-party cookie.

You can control the ads that you see on Google and find out more about how the ads are selected for you by visitingwww.google.com/settings/ads. Alternatively, you can also manage and opt-out of Google Ads and other third-party cookies by visiting www.youronlinechoices.com/uk/your-ad-choices.

Id
The Id cookie is used to build behavioural profiles for the Google Content Network. It also collects the recent click history for your device in encrypted form. This allows external advertisers to provide adverts based on what they think you’re interested in.

The Id cookie collects the following:
• An anonymous, unique identifier used to track advert delivery and conversion activity and to build behavioural profiles for use in Google Ad Exchange or Google Content Network
• Recent click history for your device is also collected in encrypted form. This allows external advertisers to target users of the device with adverts based on perceived interests. The cookie doesn’t store the IP address, but they are passed through to Google along with the cookie by the browser. Google then renders the IP address unreadable by removing the last 3 characters. This is a third-party cookie

Hotjar
When someone visits hotjar.com, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not personally identify anyone.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Cookies set by the Hotjar script.

_hjClosedSurveyInvites Hotjar
This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. This is a third-party cookie.

_hjDonePolls Hotjar
This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. This is a third-party cookie.

_hjMinimizedPolls Hotjar

This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. This is a third-party cookie.

_hjMinimizedTestersWidgetsHotjar
This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. This is a third-party cookie.

_hjIncludedInSample Hotjar
This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. This is a third-party cookie.

2.2 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

2.3 You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

2.4 Except for essential cookies, all cookies will expire at the end of the user session, when the web browser is closed.

(Version 1: Nov2017)