We aim to respond to all service enquiries within 2 working days, although in most cases it is sooner. Please note that our fitters’ diaries operate on a first come, first served basis and are location dependent. Because of this, we cannot guarantee that a scheduled visit date can be changed, but we will always do our best to accommodate where possible.
Please also be aware that we do not offer an emergency call-out service. If this issue is affecting the security of your home or business, we recommend contacting a professional locksmith. Please note that this would not be covered under our warranty.
Once we receive the information above, we’ll be in a better position to assess the issue and arrange the next steps.
If you have any questions in the meantime, don’t hesitate to get in touch.
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